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This page sets out the legal framework that governs your relationship with kg789. Access to our platform, account activity and transaction records are all subject to the terms described here, and eligibility depends on your local law and the regions where our services are available.
Our terms apply from the moment you open an account and continue for as long as that account remains active. We maintain records of account activity, wallet transactions and communication history for the period required under applicable law. Where you use Nagad or Rocket to fund your account, the transaction record is visible inside your account wallet section — we do not hold payment credentials on your behalf beyond what is needed to process and log the transfer. Eligibility to access kg789 depends entirely on whether online gaming activity is permitted under your local law and in your region. We do not make representations about legal status in any jurisdiction; you are responsible for checking the rules that apply to you before opening an account or making any deposit. If local law changes in a way that affects your access, we will communicate the adjustment through your registered contact details. Our terms are written in English. Where there is any ambiguity between a translated summary and the English text, the English version takes precedence. We update these terms when our services or applicable requirements change. You will be notified of material updates before they take effect, giving you the option to review them and decide whether to continue using the platform.
Not everything connected to your kg789 experience sits within this policy. Understanding the boundary helps you know where to direct a question — and whether we can act on it directly.
Login credentials, account verification steps and session management all fall within this policy. If access is restricted due to a regional eligibility check, the reason will be shown in your account area or communicated via your registered contact.
Deposits and withdrawals processed through Nagad, Rocket or other supported local payment rails are covered here. The transaction record in your account wallet is the authoritative log. Disputes about processing sit between you and the payment provider as well as us.
Game titles, odds displays, lobby notices and promotional material published directly on kg789 fall within this policy. We are responsible for what we publish; errors can be reported through the support routes listed below.
Game studios such as Bigtime Gaming, Joker, Microgaming and Spadegaming supply game content under their own terms. Their data handling, RTP disclosure and game mechanics are governed by their own policies, not by this page.
You have several concrete options when it comes to the information we hold about your account. Your transaction history — including Nagad and Rocket deposits — is visible inside your account wallet at any time. If a record appears incorrect, you can raise a correction request through the support channel; we will review it against the underlying transaction log and respond in writing. If you want to know what account data we hold beyond what is visible in your wallet, contact us through the published support route and specify your account identifier. We will confirm what categories of data are on file. Where data is held beyond the period required, you may request a review of retention. If you decide to close your account, raise a closure request and we will walk you through the steps shown in your account settings — including how any outstanding wallet balance is handled before closure completes.
Open your account wallet to see your full transaction history, including every Nagad and Rocket deposit. Statements can be exported from the history screen; contact support if the export option is not visible in your account.
If a name, contact number or wallet reference in your profile is wrong, edit it in account settings first. For fields locked after verification, raise a correction request with supporting detail through the support channel.
Use the contact form or live chat route published on this site to ask any question about how we apply these terms. Reference your account ID so we can pull the relevant record and give a specific answer, not a generic one.
Submit a closure request through support. We will confirm the steps, advise on any pending wallet balance and confirm when the account has been fully closed and data retention rules applied.
For any question about these terms, your account data or a transaction record, use the routes published on this site. We respond to policy questions in writing so there is a clear record of what was asked and what we confirmed.
Open the chat widget on any page while logged in. Identify yourself with your account ID so we can pull your record directly. Policy and account questions handled here are logged to your case history.
Use the contact form to submit a written policy question or data request. Include your registered mobile number and account ID. A written response will be sent to your registered contact details.
The help section inside your logged-in account area covers common policy questions, wallet records and the steps to raise a formal request. Check there first; it may resolve your question without needing to contact us.
We hold only the data needed to operate your account and meet applicable retention requirements. Payment details for Nagad and Rocket transactions are not stored beyond what is required to log and verify the transfer. If you want to know precisely what we hold, ask through the contact form with your account ID.
We use cookies to maintain your session, remember your lobby preferences and measure which sections of the site you visit. You can review and adjust cookie settings through your browser. Disabling certain cookies may affect how your account session works on mobile access.
Your account is protected by credentials you set at registration. We do not share login details with third parties, including game studios. If you suspect your credentials have been compromised, change them immediately through account settings and contact us.
Transaction records, including Nagad and Rocket wallet logs, are kept for the period required by applicable rules. When that period ends and the account is closed, data outside mandatory retention is deleted. You can request a retention review at any time.
When we update these terms materially, we notify you via your registered contact details before the change takes effect. Continuing to use the account after that date means you have accepted the revised terms. You can always request the current version through support.
These questions cover what we hear most often about how our terms apply — your rights, your data and how to act if something needs correcting.
Access to kg789 and the application of these terms depends on whether online gaming is permitted under your local law and in your eligible region. We cannot confirm legal status in any jurisdiction — check the rules that apply to you before using the platform.
Your full wallet transaction history, including every Nagad and Rocket deposit, is visible inside your account wallet once you are logged in. If a record looks wrong, contact support with your account ID and the transaction date.
Submit a data request through the contact form. Include your registered mobile number and account ID so we can identify the right record. We will confirm in writing what categories of data are on file for your account.
Yes. Fields you can edit yourself are available in account settings. Fields locked after verification — such as your registered name — require a correction request through support, along with supporting detail for us to review.
When you close your account, data outside the mandatory retention period is deleted. Transaction logs for Nagad and Rocket activity are kept for the period required under applicable rules. Raise a closure request through support and we will walk you through each step.
Studios including Bigtime Gaming, Joker, Microgaming and Spadegaming supply game content under their own terms. kg789's policy covers your account, your wallet and our published site content — not the internal data practices of those studios.